Privacy Policy
Rest N Go App Sdn Bhd cares about your personal data protection. This Privacy Notice describes the types of personal information that Rest N Go and its respective subsidiaries and affiliated companies (“RNG,” “we,” and “us”) collect, how we use it, how and when it may be shared, and the rights and choices you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to use about your information. Our goal is to help you, as part of our commitment to maintaining your trust. Thank you for taking the time to read and understand our data and privacy related practices.
By continuing to use RNG Services you acknowledge this Privacy Notice and agree to our Terms of Use and other important policies, all available on our Online Policies page.
Collection of Personal Data
The types of personal data that we collect include, but not limited to your name, e-mail address, phone number, address, financial account information such as credit card number and other payment information (where applicable).
Source of Personal Information
We gather your personal data from:
- RNG Mobile Application.
- Contact form at our website (https://restngo.com.my/contact/).
- Cookies.
Reason for Personal Data Collection
We collect your personal data to:
- Process your request to purchase our product/service.
- Deliver our product to your desired address and location.
- Resolve complaint / delivery problem (if any).
- Send new product promotion to you (only with your consent).
Processing of Personal Data
We only process your personal data within Malaysia. Your personal data will not be transfer to any place outside Malaysia.
Disclosure of Personal Data
We may disclose your personal data to:
- Appointed vendors/parties for the reason to improve our service to you.
- The authority for legal/regulatory purpose.
- Any party to whom you may given your consent for such disclosure.
Security Measure
We take these measures to protect your personal data:
- By ensuring your personal data is kept as required by Act 709.
- By ensuring our staff not to misuse your personal data.
- By performing contract / agreement with system vendor, appointed parties by RNG.
Nevertheless, you are required to ensure the security of your password and not to disclose it to another party to reduce the risk of data breaches.
Personal Data Retention Period
We will retain your personal data for seven (7) years/as long as you become our customer/member. If you are no longer our customer, we will permanently delete your personal data.
Your Rights
You have the rights to:
- Correct/update your personal data via email at customer.service@restngoapp.com
- Access your personal data which we process and keep with us.
- Stop any of our new promotional products sent to you.
- Withdraw your consent for us to process your personal data via email at customer.service@restngoapp.com or call our customer service number at +603-6277 9333.
Contact Us
You can contact us or submit your inquiry in regard to the processing of your personal data at:
Rest N Go App Sdn Bhd (200901012157 (855193-V))
RNG Tech Sdn Bhd (202401015814 (1561664-M))
Address: No. 27, Persiaran Industri, Bandar Sri Damansara, 52200 Kuala Lumpur, Selangor.
Telephone number: +603-6277 9222 (Customer Service Department)
E-mail address: customer.service@restngoapp.com
Rest N Go App Sdn Bhd mengambil berat tentang perlindungan data peribadi anda. Notis Privasi ini menerangkan jenis maklumat peribadi yang Rest N Go dan anak syarikat masing-masing serta syarikat gabungannya (“Rest N Go” dan “kami”) kumpulkan, cara kami menggunakannya, cara dan bila ia boleh dikongsi, serta hak dan pilihan anda berkenaan dengan maklumat anda. Dasar ini melindungi data pribadi individu dari penyalahgunaan dan memastikan privasi anda. Ini meliputi bagaimana data pribadi dikumpulkan, digunakan, disimpan, dan dibagikan, serta hak-hak individu terkait data anda.
Dengan terus menggunakan perkhidmatan REST N GO, anda mengakui Notis Perlindungan Data Peribadi ini dan bersetuju menerima syarat penggunaan kami dan dasar penting lain, kesemuanya telah tersedia di halaman Dasar Dalam Talian/Online Policies kami.
Pengumpulan
Jenis data peribadi yang kami kumpulkan termasuk, tetapi tidak terhad kepada nama anda, alamat e-mel, nombor telefon, alamat, maklumat akaun kewangan seperti nombor kad kredit dan maklumat pembayaran lain (jika berkenaan).
Sumber Pengumpulan
Kami mengumpulkan data peribadi anda daripada:
- Aplikasi mudah alih RNG.
- Borang perhubungan di laman web kami (https://restngo.com.my/contact/).
- Cookies.
Tujuan Pengumpulan
Kami mengumpul data peribadi anda untuk:
- Memproses permohonan anda untuk membeli produk/servis kami.
- Menghantar produk kami kepada lokasi pilihan anda.
- Menyelesaikan aduan/masalah penghantaran (sekiranya berlaku).
- Menghantar pemasaran produk baru kepada anda (dengan persetujuan baharu).
Bagaimana Diproses
Kami memproses data peribadi anda hanya di dalam Malaysia sahaja. Tiada data peribadi yang dipindahkan ke luar Malaysia.
Penzahiran
Kami mungkin menzahirkan data peribadi anda kepada:
- Pihak berkenaan yang dilantik oleh pihak kami yang bertujuan untuk memperbaiki perkhidmatan kami kepada anda.
- Pihak berkuasa untuk tujuan undang-undang.
- Mana-mana pihak yang anda boleh berikan persetujuan anda untuk pendedahan tersebut.
Langkah Keselamatan
Kami mengambil langkah-langkah berikut untuk melindungi data peribadi anda:
- Memastikan data peribadi anda disimpan dengan sebaiknya mengikut kehendak Akta 709.
- Memastikan kakitangan kami tidak menyalahgunakan data peribadi anda.
- Mempunyai kontrak perlindungan data peribadi dengan pihak pembekal sistem dan pihak yang dilantik oleh Rest N Go.
Walau bagaimanapun, anda bertanggungjawab untuk menjaga kata laluan dengan baik dan tidak menzahirkannya kepada pihak lain bagi mengelakkan risiko pencerobohan terhadap data peribadi anda.
Tempoh Penyimpanan
Kami akan menyimpan data peribadi anda selama 7 tahun/selagi anda menjadi pelanggan kami. Sekiranya anda tidak lagi menjadi pelanggan kami, data peribadi anda akan dihapuskan secara kekal.
Hak Anda
Anda berhak untuk:
- Membetulkan/mengemaskini data peribadi anda melalui e-mel ke customer.service@restngoapp.com
- Mengakses data peribadi anda yang kami simpan.
- Menghentikan promosi produk kami kepada anda.
- Menarik balik persetujuan memproses data peribadi melalui e-mel ke customer.service@restngoapp.com atau hubungi bahagian perkhidmatan pelanggan di nombor telefon +603-6277 9333.
Hubungi Kami
Anda boleh hubungi kami berkaitan data peribadi anda melalui:
Rest N Go App Sdn Bhd (200901012157 (855193-V))
RNG Tech Sdn Bhd (202401015814 (1561664-M))
Alamat: No. 27, Persiaran Industri, Bandar Sri Damansara, 52200 Kuala Lumpur, Selangor.
No. Telefon: +603-6277 9222 (Bahagian Perkhidmatan Pelanggan)
No. E-mel: customer.service@restngoapp.com
Personal Data Protection Act (PDPA) – Singapore
We would like to express our most sincere gratitude to all REST N GO Customers and Supporters. While we are constantly working towards delivering better customer experiences both online and offline, we value the welfare of our staff and we keep the responsibility of ensuring a safe and positive working environment, close to our hearts. Mutual respect is deeply appreciated.
We reserve the right to protect our staff and/or refuse rendering services/demands from abusive customers and situations.
Personal details provided to REST N GO through this website will only be used in accordance with our privacy policy.
Sharing Information
(“REST N GO”) and each of its respective related corporations (as the term is defined in the Companies Act 1965), affiliates and/or associated companies as data users (as the term is defined in the Personal Data Protection Act 2012) have or will collect, process, and use the following categories and/or types of personal data about the Customer:
[Customer Data: name, identity card number or passport number, nationality, place of birth, gender, date of birth, marital status, personal income etc and such other information required for the purposes below;
Contact data: home address, home phone number and mobile number, email address, work address etc.:] (collectively “Customer Data”).
The Customer Data will be obtained from:
[information collected from you by us directly; and any information collected from your participation of our websites and/or any third-party websites including but not limited to social networking websites] The Customer Data you have provided to us may be used for various purposes, including: –
- the management of customer relationships;
- To process a customers’ request;
- To send important notices, such as communications about purchases;
- To provide customers with information on its latest models and offers;
- Update of customers’ existing data;
- Marketing analysis and purposes;
- Statistical analysis and internal reporting;
- Regulatory compliance;
- Marketing purposes such as sending Newletters, e-newsletters, SMS blast, Whatapp
- Messaging or other forms of communications;
- Usage of personal information (ie: name, massage chair model purchases) and
- images (ie. Self) for publicity/promotional purposes.
- (collectively “Purpose”)
You have the rights to request access and/or to correct and limit the processing of your Customer Data in line with the applicable laws and/or any applicable data protection law. You are also requested to withdrawal/correct and/or amend your Customer Data to the extent you realise it is incorrect. Any of the above request should be directed to us via email to Data Protection officer, Chai Shiao Knee (pennychai.sg@restngoapp.com)
Any inquiries or complaints with respect to your Customer Data should be channelled to us in this manner. In order to process your Customer Data, we are required to obtain your .
Any request to access and/or correct the Personal Data may be subject to a prescribed fee. Please note that if you do not consent, we cannot collect or use your Customer Data and will not be able :
- Provide you with all of our products and services;
- Process a transaction on your behalf;
- Inform you of the latest promotions and offers;
- Inform you of the latest activities conducted by the company;
- Inform you in the event of any contest organized by REST N GO.
- If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
For the purpose of operating our business, we may transfer information between REST N GO and our preferred service providers who use that information only to conduct work such as data management, email distribution, market research, information analysis, information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and promotions management. We may also share your information to administer a website feature (e.g., music download or race registration) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.
From time to time, we might establish a business relationship with carefully selected persons or companies whom we believe trustworthy. These are known as our Select Partners. In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
We may provide your information to other REST N GO companies, wholly owned companies and affiliates, which may be outside Singapore. We may provide information to other companies for purposes such as reporting and marketing.
On rare occasions as may be necessary by law, legal process, litigation, we may disclose specific information to relevant bodies and Public or Governmental Authorities or such bodies within or outside your country of residence in compliance with the law and Order of a Court upon request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these bodies or companies for marketing or commercial purposes.
Accuracy Obligation
Reasonable efforts are required to maintain the accuracy and completeness of collected personal data, especially if it affects decision-making or may be shared with other organizations.
In the same time, customers also has the responsibility and obligation to ensure the information provided are accuracy and completeness.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Retention Limitation Obligation
Discontinue data retention or dispose of data properly when it is no longer necessary for business or legal purposes.
REST N GO generally retain records for at least one year or for any longer period specified in writing by the Personal Data Protection Commission (PDPC).
Transfer Limitation Obligation
Transfer of personal data to another country must do so in accordance with regulations, ensuring a standard of protection comparable to that under the PDPA unless exempted by the PDPC.
Cookies and Pixel Tags
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow us to enhance and personalize your online browsing experience.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (e.g. Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
External Websites
Service may contain links to third-party websites (including payment gateways) or services that are not owned or controlled by REST N GO.
We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or thorough any such websites or services.
Policy exchanges
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on 25 April 2025.
Your rights and further information on data protection
Your consent can be withdrawn at any time without having to give any reasons. This shall not affect the lawfulness of processing based on consent before its withdrawal. If consent is not withdrawn, it is valid for an unlimited period of time. Your consent is given voluntarily.
However, if you withdraw your consent, REST N GO may no longer be able to provide certain services, including, but not necessarily limited to REST N GO Apps services.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any feedback pertaining to privacy, or any other issue.